Delivery Information

Standard UK Home Delivery

Orders over £49 are FREE (under £49 is a £4.95 charge)

Delivered in 3 - 5 working days

Mainland UK delivery only

Further charges may apply for Northern Ireland, UK Highlands & Islands

 

Standard UK mainland home delivery costs just £4.95 per order and will take between 3 - 5 working days from receipt of order regardless of how many products you buy (see below).

If you spend over £49 then you will qualify for FREE Standard Mainland UK Home Delivery. We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether.

Next Day UK Home Delivery

Order by 3pm for Next Working Day Delivery (Monday – Friday)

Orders placed after 3pm on Friday are delivered the following Tuesday

 

Next Working Day UK mainland home delivery costs just £5.95 per order and is now available on orders placed before 3pm.

Order placed Order delivered
Monday before 3pm Tuesday
Tuesday before 3pm Wednesday
Wednesday before 3pm Thursday
Thursday before 3pm Friday
Friday before 3pm Monday
Saturday before 3pm Tuesday
Sunday before 3pm Tuesday

If your order was due to be delivered on a bank holiday - then this will be delivered the following working day.

Please Note: Next Day Delivery is not available for orders to:

Scottish Highlands postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

Scottish Islands postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Remote areas of the UK post codes: BT, GY, IM, JE & ZE.

Click & Collect

Collect from 45 of our Rectella/Julian Charles branded stores across the UK

Collection available within 3-5 working days of ordering

 

UK Highlands / Islands

Home delivery to the UK Highlands, Islands & some remote areas incur extra delivery charges

Orders over £75 are FREE (under £75 is a £9.95 charge).

Delivered in 3 - 5 working days

 

Scottish Highlands postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

Scottish Islands postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Remote areas of the UK post codes: BT, GY, IM, JE & ZE.

Tracking your order

One-hour delivery window service

Regular notifications by SMS & email, so you don’t have to wait in

Redirect / re-schedule your parcel with ease

 

So long as you have provided a mobile telephone number, then DPD Local will text you once the parcel is in their network to say that they’ll be delivering the following day. On the morning of the delivery, DPD Local will contact you again with a one-hour delivery window. Don’t worry though, if the delivery time is not convenient, then you can simply respond to reschedule for a another day, or to have the goods delivered to a neighbour, left in a safe place or to arrange a collection from your local DPD Local depot.

Track your order: DPD Local Website

Missed a delivery? Don't panic, simply contact your local depot to arrange another delivery slot: DPD Local Depot Finder

If you cannot find your parcel details,or you have another query ,we will be happy to help you. You can contact customer services by telephone on 0345 609 3339 or via email at cs@juliancharles.co.uk. To ensure that you receive your reply, please make sure that you include cs@juliancharles.co.uk in your address book.

Alternatively you can write to us at: Julian Charles Website Customer Services, Julian House, Cobra Court, 2 Blackmore Road, Stretford, M320QY (This address is NOT a returns address)

Small Print

All our orders are delivered by DPD Local

Orders take place between Monday & Friday

 

Our UK Home Deliveries are fulfilled by DPD Local and take place between the hours of 8am and 8pm, Monday to Friday.

If you aren’t in when we call to deliver, we won’t always need a signature, we can leave it with a neighbour or in a safe place for you. Sometimes there may be problems delivering to the specific address which you have given us. If this happens we will contact you to discuss this. Whilst we are able to deliver to your work address, remember that these orders may take slightly longer to get to you. But be sure we'll do everything we can to get it there as soon as possible.

We can deliver to any part of the United Kingdom. At this stage we are not able to deliver to locations outside of the UK, including the Republic of Ireland or mainland Europe.

Each order made will be charged separately. You will be unable to order out of stock items and we will only despatch items that are in stock. You will not be charged for anything you order but subsequently don’t send to you.