Delivery Information

DPD Service Disruption

Our courier DPD Local have informed us that certain areas can expect a delay on their parcel due to severe weather conditions.


Delivery van iconStandard UK Home Delivery


  • Orders over £49 are FREE (under £49 is a £4.95 charge)
  • Delivered in 3 - 7 working days
  • Mainland UK delivery only
  • Further charges may apply for Northern Ireland, UK Highlands & Islands

Standard UK mainland home delivery costs just £4.95 per order and will take between 3-7 working days from receipt of order regardless of how many products you buy (see below).

If you spend over £49 then you will qualify for FREE Standard Mainland UK Home Delivery. We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether.


Click and collect iconClick & Collect


  • Collect from 52 of our Rectella/Julian Charles branded stores across the UK
  • Collection available within 3-5 working days of ordering

For more information visit our click & collect page here


highlands and island icon UK Highlands / Islands


  • Home delivery to the UK Highlands, Islands & some remote areas incur extra delivery charges
  • Orders over £75 are FREE (under £75 is a £9.95 charge).
  • Delivered in 3 - 7 working days

Scottish Highlands postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, Ph28-26, PH30, PH31-41, PH49-50.

Scottish Islands postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Remote areas of the UK post codes: BT, GY, IM, JE & ZE.


Order tracking iconTracking your order


  • One-hour delivery window service
  • Regular notifications by SMS & email, so you don’t have to wait in
  • Redirect / re-schedule your parcel with ease

One-hour delivery window service

Regular notifications by SMS & email, so you don’t have to wait in

Redirect / re-schedule your parcel with ease


Small print iconSmall Print


  • All our orders are delivered by DPD Local
  • Orders take place between Monday & Friday

Our UK Home Deliveries are fulfilled by DPD Local and take place between the hours of 8am and 8pm, Monday to Friday.

If you aren’t in when we call to deliver, we won’t always need a signature, we can leave it with a neighbour or in a safe place for you. Sometimes there may be problems delivering to the specific address which you have given us. If this happens we will contact you to discuss this. Whilst we are able to deliver to your work address, remember that these orders may take slightly longer to get to you. But be sure we'll do everything we can to get it there as soon as possible.

We can deliver to any part of the United Kingdom. At this stage we are not able to deliver to locations outside of the UK, including the Republic of Ireland or mainland Europe.

Each order made will be charged separately. You will be unable to order out of stock items and we will only despatch items that are in stock. You will not be charged for anything you order but subsequently don’t send to you.