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Pay in 3 easy instalments with no interest or fees with Klarna

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Pay in 3 interest-free instalments with Klarna

A super simple new way to pay, one part payment at purchase and 2 further payments at 30 and 60 days.

Automatically collected monthly from your chosen debit or credit card, no interest or fees – ever.


Select 'Pay Later in 3' at checkout


Enter your address, email, mobile and card details


The first part payment will be taken from your card on the day of purchase


Receive your items and enjoy!


The two remaining payments will be taken at 30 and 60 days


Who is Klarna? Open the Answer

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 work? Open the answer

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Julian Charles and instalments 2 and 3 are scheduled 30 and 60 days later.

Am I eligible for Pay later in 3? Open the answer

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3? Open the answer

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase? Open the answer

If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me? Open the answer

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Julian Charles run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3? Open the answer

You need to spend over £80 on Julian Charles to be eligable for Klarna payments. Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna? Open the answer

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order? Open the answer

As soon as Julian Charles have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts paid.

What happens if I don’t pay for my order? Open the answer

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Julian Charles from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

I have been asked to go to Klarna's site. Is this correct? Open the answer

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Is my payment information safe? Open the answer

Payment information is processed securely by Klarna. No card details are transferred to or held by Julian Charles. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date? Open the answer

No, this is not currently possible for Pay later in 3 purchases.

Have you received my payment? Open the answer

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com

What happens to my statement, when I've returned the goods Open the answer

Once Julian Charles has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I've received a statement, but I've not yet received my goods. Open the answer

In the event that your goods have not been received please call Julian Charles on 0330 053 7501 to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund? Open the answer

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded? Open the answer

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information. Open the answer

You can log in at www.klarna.com, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch? Open the answer

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.


Contact Klarna

You can review your orders anytime by logging in to www.klarna.com. If you need further assistance, visit Klarna's customer service.

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