Returns and Refund Policy
Julian Charles aims to achieve the highest possible standards in all areas of the business. If, unfortunately, you do receive goods which are not in perfect condition or you simply wish to return an item, you may do so within 30 days of receipt as long as your item is unused, unwashed and in its original packaging.
We are not able to offer exchanges for items but are happy to issue a refund, which will go onto the payment method that was originally used to make the purchase. You should allow up to 10 working days to receive your refund once the items have been receipted back into our warehouse.
Ways to return your items
DPD - FREE - UK Mainland Only
We offer a free of charge return service for UK mainland.
There are over 2,500 locations across the UK. Find your local shop using DPD's: Pickup Shop Finder
Return to Store - FREE
Return to one of our Julian Charles stores nationwide.
1. Return Your Items to Store
More information you may wish to know
We reserve the right to refuse to refund goods that are not returned within 30 days of delivery.
In order to qualify for our refunds policy, all goods must be in a resalable condition i.e. undamaged, unwashed and unused in their original and undamaged packaging and complete with all tags and labels attached. Pencil Pleat curtains must have tape un-pulled.
We reserve the right to refuse to refund goods that are not returned in a resalable condition. Goods returned in a condition that is unsatisfactory and/or incapable of being resold may be returned to you at your expense without any refund.
Goods must be returned with your completed Returns Note and be in the condition in which they were purchased. Unfortunately we are not able to offer refunds for goods purchased from any of our Rectella or Julian Charles stores or concessions by post. In the event of a problem with goods bought in store or concession please return the goods to the store or concession in which the goods were purchased.
We will only refund your original delivery charge if:
- we made an error in our despatch or you did not receive your order
- if the item received is faulty, unfit for purpose and has been unused / unwashed
- if you cancel your order before it has been despatched
Our refunds policy is in addition to your statutory rights.